THE DECISION AT A GLANCE

Start the $0.6m pilot in North; add East only after review

Project Relay | A 12-week dispatch improvement pilot
12weeks

Test the operating model

$0.6m

Total pilot cap, including East

6weeks

Review whether to add East

From improvement opportunity to execution decision

Select any decision to explore its evidence and assumptions.

Source: Illustrative Project Relay assumptions and pilot planIllustrative data | Not actual results1 / 6
01 | WHERE TO IMPROVE

Dispatch drives 61% of delays; address it first

Share of delays by primary cause | Illustrative 12-week review | %
0100%

Select a bar to explore its evidence and assumptions ›

Dispatch exceeds the next cause by 37 percentage points: start the improvement review here.

Source: Illustrative review of 1,200 jobs over 12 weeks; one primary cause per jobIllustrative data | Not actual results2 / 6
02 | WHERE TO START

Staffing constraints move East into second place

Regional priority | Base vs. staffing-constrained scenario | 0–100 points
0100 pts

Dashed outline: the same region in the base case

Switch scenarios to reorder the bars while retaining each region’s base-case reference.

Source: Illustrative priority scores combining demand, travel and staffing; fixed scaleIllustrative data | Not actual results3 / 6
03 | THE VALUE GATE

55% adoption reaches the $1.8m annual-value gate

Adoption and annual value | Illustrative linear model | $m/year
$m/year0123430%55%80%Gate 1.8
30%80%

Below 55% adoption, the model no longer clears the investment gate.

Source: Illustrative model; annual value ($m) = −1.5 + 0.06 × adoption (%)Illustrative data | Not actual results4 / 6
04 | THE EXECUTION GATE

Manager capacity and integration lift readiness to 72

Execution readiness | Illustrative additive model | Points
Execution gate: 70
0100 pts

Dispatch frequency24 pts
Data quality20 pts

Switch manager capacity off to see the 16-point shortfall.

Source: Illustrative readiness model; 24 + 20 + 18 + 10 = 72 pointsIllustrative data | Not actual results5 / 6
05 | WHEN TO DECIDE

Review at Week 6; add East before deciding on scale

Pilot milestones | Weeks 1–12 | East remains conditional on all gates
W1W2W4W6W8W10W12Set up trackingNorth operationsEast operationsScale decisionNow W1
  1. W1Start in North

    Launch North operations and establish measurement.

  2. W6Review the gates

    Check adoption, readiness and the staffing scenario.

  3. W7Add East

    Add East only if all three conditions pass.

  4. W12Decide on scale

    Review pilot results. Approve network-wide scale separately.

Select “Next milestone” to follow launch, review, conditional expansion and the scale decision.

Overview → Evidence → Decision