{
  "pattern": "process_flow",
  "headline": "Integration is the onboarding bottleneck",
  "subline": "Five stages \u00b7 One accountable owner per stage",
  "steps": [
    {
      "label": "Contract",
      "detail": "Confirm scope",
      "owner": "Sales",
      "duration": "Same day"
    },
    {
      "label": "Kickoff",
      "detail": "Agree success criteria",
      "owner": "CS",
      "duration": "3 days"
    },
    {
      "label": "Integration",
      "detail": "Connect systems",
      "owner": "Platform",
      "duration": "21-day queue"
    },
    {
      "label": "Training",
      "detail": "Enable workflows",
      "owner": "CS",
      "duration": "5 days"
    },
    {
      "label": "Go-live",
      "detail": "Review readiness",
      "owner": "CS + client",
      "duration": "2 days"
    }
  ],
  "highlight": 2,
  "annotation": "Resolve the integration queue before increasing onboarding volume.",
  "source": "Source: illustrative workflow; durations include queue time.",
  "theme": "executive"
}